GoMotive Privacy Policy

GoMotive collects personal information through various channels to provide and improve our services. When you create an account, request a demo, or contact our team, we may collect your name, email address, phone number, company name, job title, and fleet size. When you use our platform, we collect operational data including GPS location data from vehicles and assets, dashcam video footage, electronic logging device records, vehicle diagnostics and fault codes, driver behavior data, fuel transaction records, and maintenance logs. We also collect technical data automatically when you visit our website, including your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and click patterns. Additionally, we may collect information from third-party sources such as fuel card providers, TMS platforms, and other integrated services that you authorize to share data with GoMotive. We only collect data that is necessary to deliver our services, improve your experience, and fulfill our contractual and legal obligations.

GoMotive uses the personal and operational data we collect for the following purposes: to provide, maintain, and improve our connected operations platform and all associated services; to process your account registration, manage your subscription, and provide customer support; to deliver real-time GPS tracking, AI-powered safety alerts, compliance monitoring, and fleet analytics; to generate reports including IFTA fuel tax reports, Hours of Service summaries, safety scorecards, and maintenance schedules; to train and improve our artificial intelligence and machine learning models that power features like dashcam event detection and predictive maintenance; to communicate with you about your account, service updates, new features, and promotional offers (with your consent where required); to detect, prevent, and address fraud, security issues, and technical problems; to comply with applicable laws, regulations, and legal processes; and to conduct research and analysis to improve our products and better understand fleet industry trends. We do not sell your personal information to third parties for their own marketing purposes.

GoMotive stores your personal and operational data on secure servers located in the United States, hosted by leading cloud infrastructure providers that maintain SOC 2 Type II, ISO 27001, and other industry-standard certifications. We retain your personal information for as long as your account is active or as needed to provide you with our services. If you close your account, we will retain your data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements — typically no longer than 36 months after account closure unless a longer retention period is required by law. Operational data such as GPS logs, dashcam footage, and ELD records are retained in accordance with applicable regulatory requirements (for example, FMCSA requires ELD records to be retained for a minimum of six months). You may request deletion of your data at any time by contacting us at [email protected], and we will process your request in accordance with applicable data protection laws.

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information: the right to access the personal data we hold about you and receive a copy in a portable format; the right to correct or update inaccurate or incomplete personal data; the right to request deletion of your personal data, subject to certain legal exceptions; the right to restrict or object to certain processing activities; the right to withdraw consent at any time where processing is based on your consent; the right to lodge a complaint with a supervisory authority if you believe your rights have been violated; and for California residents, the rights provided under the California Consumer Privacy Act (CCPA), including the right to know, the right to delete, and the right to opt out of the sale of personal information. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days or as required by applicable law. We will not discriminate against you for exercising your privacy rights.

GoMotive may share your personal and operational data with trusted third-party service providers who assist us in delivering our platform and services. These third parties include cloud hosting and infrastructure providers, payment processors, analytics and business intelligence tools, customer support and communication platforms, AI and machine learning service providers, fuel card and TMS integration partners, and marketing and advertising platforms (with your consent). We require all third-party service providers to enter into data processing agreements that obligate them to protect your data in accordance with this Privacy Policy and applicable data protection laws. We only share the minimum amount of data necessary for each third party to perform their specific function. GoMotive does not sell your personal information to third parties. If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, and we will notify you of any such change in ownership or control.

GoMotive implements comprehensive technical and organizational security measures to protect your personal and operational data against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption of data in transit using TLS 1.2 or higher and encryption of data at rest using AES-256; multi-factor authentication for all platform accounts; role-based access controls that limit data access to authorized personnel only; regular security audits, penetration testing, and vulnerability assessments conducted by independent third-party firms; continuous monitoring of our systems for suspicious activity and potential threats; employee security training and background checks for all team members with access to customer data; incident response procedures that enable rapid detection, containment, and notification in the event of a data breach; and physical security measures at our data center facilities including biometric access controls and 24/7 surveillance. While no system can guarantee absolute security, we are committed to maintaining industry-leading security practices and continuously improving our defenses.

GoMotive's platform and services are designed for business use and are not intended for children under the age of 16. We do not knowingly collect, solicit, or maintain personal information from anyone under 16 years of age. If we become aware that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete that information from our servers and systems. If you are a parent or guardian and believe that your child has provided personal information to GoMotive without your consent, please contact us immediately at [email protected] and we will promptly investigate and take appropriate action. Our platform requires users to confirm that they are at least 18 years of age or the age of majority in their jurisdiction when creating an account.

GoMotive reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify you through one or more of the following methods: posting the updated policy on our website with a revised 'Last Updated' date; sending an email notification to the address associated with your account; displaying a prominent notice within the GoMotive platform dashboard; or providing an in-app notification through the GoMotive Driver App. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of GoMotive's services after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you may close your account and discontinue use of our services. For questions about this policy or our privacy practices, please contact us at [email protected].